Menu

Returns

Returns

TonicGear is committed to providing you with an excellent service and will offer you a full refund (excluding any postal and packing charges) if you are not completely satisfied with your purchase. The following terms and conditions apply:

  1. Before returning your item(s) please contact us (support@tonicgear.co.uk) for return or exchange instruction. The cost of returning the goods, will be your full responsibility. TonicGear will accept returns if they are sent back within 7 days of receipt.
  2. Goods must be returned in perfect re-saleable condition and NOT WORN/NOT STAINED or WASHED, all labelling attached, all packaging complete.
  3. No refund or exchange will be made until the goods have been returned and checked by TonicGear. TonicGear advise that when returning goods, you use a delivery method that requires a signature i.e. Royal Mail Recorded Delivery or Special Delivery.
  4. TonicGear accepts no liability for lost parcels. The goods remain your responsibility until they reach our offices. All postage costs are non-refundable. Always retain proof of postage.
  5. International returns must be marked as a RETURNED ITEMS or else your items may be subject to a Customs and Clearance charges, which TonicGear will deduct from your refund.
  6. In order to get an exchange, colour or size, you will need to place a new order on the website.

 

TonicGear aim to process returns within 3/5 working days of receiving your return. TonicGear will send you an email to confirm that we have processed your refund, but it may take a further 5-10 days for the banks to credit your account with the refund.

Please note: Refunds can only be given to the original payer so if you decide to refund a gift we can’t stop the payer from knowing about it.

 

Background Color:
 
Background Pattern:
Reset